Refund Policy

Last updated: 20/08/2025

1. No Refunds Policy

All purchases made through our platform are final and non-refundable. By completing a purchase, you acknowledge and agree that you are not entitled to a refund, return, or exchange for any reason, except as specifically outlined below.

2. Exception — Software Failure

A refund may only be granted if our software is proven to be broken or defective, and you did not receive the service or product as described. To qualify:

• You must provide clear proof of purchase.
• You must submit evidence (such as error logs or screenshots) showing that the software did not function as intended.
• Our technical support team must verify that the issue is caused by our software and not by your device, system, or misuse.

3. Exclusions

No refunds will be granted under the following circumstances:

• Change of mind after purchase
• Failure to use the product or service
• Incompatibility with your device or system
• Issues caused by third-party software or services
• Partial or incomplete use of the service

4. Contact Us

To submit a refund request under the software failure exception, please contact our support team:

• Email: support@mialenix.com